FAQ's

Quick Answers to Common Questions

General FAQ

What makes Grisport footwear so good?

Grisport footwear is crafted in Italy using premium materials and innovative designs to deliver the best in performance, comfort and durability. Tested in and selected for NZ

Is Grisport footwear waterproof?

Many styles feature waterproof membranes or water-resistant leather. Check product descriptions for details.

Does Grisport Safety comply with Standards?

Yes, Grisport Safety is made to premium International Standards EN ISO 20345 which is also what the AS/NZS 2210 Standard is based upon

How do I choose the right style for my needs?

We offer boots for safety, outdoor adventure, and everyday use. Use the product filters or contact us if you need help selecting the best boot for your environment or activity.

What makes Grisport different?

Grisport footwear is crafted in Italy using premium materials and built with comfort, durability, and performance in mind making them perfect for New Zealand’s unique terrain and working conditions.

Where are Grisport made?

Grisport footwear are made in the foothills of the Dolomite mountains in Italy, in a solar powered, environmentally-conscious facility.

Is Grisport true to size?

Yes, generally they fit true to European sizing. If you're unsure, we recommend measuring heel-to-toe and referring to our size guide or defaulting to your usual Euro size if you're between sizes.

Can I buy Grisport directly from this website?

Yes but only our outdoor range and selected clearance stock is available to purchase online.

Can I buy Grisport Safety online?

No. To ensure correct fit and safety compliance, Grisport safety boots must be purchased through one of our authorised retailers. You can find your nearest store using our Store Locator.

What if I can’t find the style I want in store?

Retailers may be able to order in a specific style for you. Otherwise, feel free to contact us and we’ll help you track it down.

How do I care for my Grisport Footwear?

Proper care extends the life of your boots. Clean off dirt regularly, dry them away from direct heat, and treat leather with the right conditioning products. You can find more info on boot care here: Footwear Care

Are Grisport's comfortable straight away, or do they need breaking in?

Most customers find our boots comfortable straight out of the box, thanks to ergonomic design and quality materials.

Returns & Shipping FAQ

How long does shipping take?

We dispatch most online orders within 1 - 2 business days. North Island deliveries usually arrive overnight; South Island deliveries take 2 - 3 days.

Can I return or exchange footwear bought online?

Yes we accept returns on unused footwear within 14 days of delivery. Please keep the original packaging and contact us to arrange a return or exchange.

Does Grisport footwear come with a warranty?

Yes all Grisport footwear are covered by a manufacturer’s warranty against defects in materials and workmanship. Footwear will typically have a 12 month warranty, but some will hold a 6 month warranty if the style is discontinued. Each warranty period will be clearly stated upon purchase.

What do I do if there’s a fault with my footwear?

Contact the retailer where you purchased them. If you bought online from us, get in touch directly and we’ll help resolve it quickly.

Who do I contact with questions or issues?

You can call/email the support team. We’re available 7:30am - 5pm Monday to Friday. Contact details can be found here: Contact Us

Still got questions?

We’re always happy to help. If you can’t find the answer you’re looking for here, get in touch with our team, we’re just a phone call or email away. You can also speak directly with one of our retailers for expert advice on fit, features, and availability.